Refund policy

Return & Refund Policy

Last updated: October 18th, 2026

We want you to be completely happy with your tāep filter. If something isn’t right, we’ll make it right. This Return & Refund Policy applies to all purchases made through the website operated by taep technologies GmbH.

1. 14-Day Right of Return

You can return your order within 14 days of receiving it, for any reason. This applies to all customers, regardless of the country you live in.

To start a return, simply send us an email within these 14 days (see section 4).

2. What Can Be Returned

You can return products that are unused and still in their original, sealed packaging.

For hygiene reasons, filters and other parts that come into contact with water cannot be returned once the seal has been opened, unless the product is defective, damaged, or not what you ordered. In those cases, we will always help (see section 6).

Gift cards and digital products cannot be returned.

3. No Hidden Costs

  • Shipping to you is always free.
  • All customs duties and import taxes are included in your order price. You never pay anything on delivery.
  • If a carrier or customs authority asks you to pay duties or import fees, please do not pay them and contact us right away. We will settle them directly or reimburse you in full.
  • Returns are free of charge. We provide a prepaid return label.

4. How to Return

  1. Email us at support@taepfilter.com with your order number and the item(s) you would like to return.
  2. We will reply within 2 business days with your prepaid return label and instructions.
  3. Pack the product securely in its original packaging and send it back.

Please wait for our return instructions before sending anything, so we can make sure your return reaches the right place.

5. Refunds

Once your return has arrived and been checked, we will confirm your refund by email.

Your refund includes the full product price and any customs or import charges you may have paid. It is issued to your original payment method within 14 days of receiving your return. Depending on your bank or payment provider, it may take a few extra days to appear on your account.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 14 days of delivery and include a photo of the issue.

You can choose between a free replacement and a full refund. You will not need to pay for any shipping, and in most cases you will not need to send the item back.

7. Exchanges

If you would like a different product, just return your item as described above and place a new order. For defective items, we send a replacement directly (see section 6).

8. Your Legal Rights

This policy does not limit or exclude any mandatory statutory consumer rights under the law of your country of residence. Where the law gives you more rights, those rights apply.

9. Contact

taep technologies GmbH
Roosstrasse 53
8832 Wollerau
Switzerland
Email: support@taepfilter.com