FAQ

Find out more about our tāep.

• How do I find out what is in my water? +
  Your water utility publishes it. In the UK, Thames Water lists hardness by postcode. In Germany, every supplier publishes the hardness range. In the US, your annual consumer confidence report covers it. Look it up — then decide.
• I already use a shower filter. +
  That one is in the shower. You wash your face at the sink, and that water runs unfiltered. tāep sits on the tap where your face actually meets the water.
• Can heavy metals in my water damage my skin? +
  Lead and copper can cause dryness, redness and long-term irritation. Prolonged exposure interferes with the skin’s natural repair, which makes the barrier slower to recover.
• My water is soft. Do I still need this? +
  Hardness is only one part. Chlorine, chloramine and heavy metals from household pipes reach your skin regardless of how soft the water is — and soft water is often the most heavily treated.
• How will I know it is working? +
  Two ways. The cartridge discolors visibly as it fills up, and most people notice the difference in how their skin feels after washing within about two weeks.
• What if nothing changes for me? +
  Send it back within 60 days. No reason needed.
• How often do I need to replace the filter? +
  The cartridge is changed about once a month, depending on your water and how much you use it. The housing stays on your tap. A refill plan sends the next one before you run out.
• Which contaminants does it filter? +
  tāep reduces chlorine, heavy metals (like lead and copper), and microplastics — all of which can irritate sensitive skin and damage the natural moisture barrier. Four layers each do one job: PP cotton for sediment and rust, coconut carbon for chlorine, copper-zinc granulate for heavy metals, and a vitamin C layer — together they reduce 60+ contaminants.
• Is it suitable for sensitive skin? +
  The filter adds nothing to your skin — it reduces what can irritate it in the water: chlorine, heavy metals and microplastics. It is made for daily use, including on sensitive, dry or reactive skin. If you have a diagnosed skin condition, speak to your dermatologist.
• Do I need a professional for the installation? +
  No tools. No plumber. No hassle. tāep installs in under 2 minutes and fits any standard faucet — we include the right adapters in every box.
• Will I lose water pressure? +
  No. The filter sits at the aerator and keeps the flow you are used to. If the stream weakens, the cartridge is due for a change.